Elastix - Subscriptions

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Manufacturer Support

Elastix is a multi-functional tool that allows the integration of multiple available technologies, which is why thousands of integrators around the world use this platform for their IP telephony communications, fax, email and Call Center.

PaloSanto Solutions is constantly working on adding functionality and improving the solution as well as providing advanced manufacturer support for troubleshooting and third-level issues.

By applying Elastix manufacturer support, you add a backup layer to your solution that allows you to solve problems that might occur in their equipment during normal operation.

Support Subscriptions

PaloSanto Solutions has designed a manufacturer support plans schema based on annual subscriptions that will provide coverage for your server. Take a look at the existing levels in the table below:

Features	Standard	Advanced	Supreme
Elastix Servers	1	Up to 2	Up to 3
Hours of Support	10	20	30
Phone Support
Chat Support
Email Support
Remote Troubleshooting
Attention hours	8x5	8x5	24x7
Maximun Initial Response Time - SLA	4 hours	4 hours	3 hours*
Monitoring of Equipment
Preventive Audit	Biannual	Biannual	Quarterly
Priority over standard hourly based support
Attention on Holidays
Supported Language	English / Spanish
Additional server price	-	USD$350	USD$500
Price 1 year subscriptions	USD$658	USD$1317	USD$2993
Annual Subscription	Buy Now	Buy Now	Buy Now

*The maximun initial response time in 8x5 time. On 24x7 the maximun initial response time is 4 hours.

Advantages of Manufacturer Support over "on demand" products.

Description	Subscription	Support on demand
Manufacturer Support
2^nd and 3^rd level of support
Email support
Priority over standard support hours
Attention on Holidays
Monitoring of equipment
Preventive Audit
Telephone support
Priority on Bug resolution
Server coverage support	By default	On demand